Systems Engineer I

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

As a Systems Engineer I at Qualtrics, you'll be part of the Engineering Visibility (EngVis) team, whose goal is to empower all other teams to deliver top-notch, highly reliable products that our customers love. You'll be at the forefront of modern engineering, providing invaluable expertise that helps minimize observability costs and maximizes reliability.

Your responsibilities will include:

• Managing our observability platform, ensuring reliable systems monitoring and alerting
• Developing and maintaining secure, high performing, scalable and cost-effective systems
• Being involved in architectural design decisions and driving system improvements
• Ensuring on-time delivery of projects and creation of automated solutions for issue resolution
• Overseeing platform lifecycle, documenting systems and participating in technical analysis
• Addressing complex problem-solving, including system feature design and complexity mitigation
• Monitoring operational metrics and assisting teams in resolving issues during incidents
• Collaborating across engineering teams to resolve issues and foster relationships
• Proactively addressing platform and infrastructure gaps by gathering feedback and setting standards
• Participating in on-call rotation and managing operational needs
• Guiding and driving improvements across multiple teams within the organization

We're looking for candidates with:

• Proficiency in programming languages such as Python, Ruby, Go or Java
• Experience with distributed systems and microservices architectures
• Proven ability to troubleshoot complex issues, navigate through unfamiliar code, and quickly learn new technologies
• Experience with Linux OS and its administration
• Understanding of containerization technologies (Docker, Kubernetes)
• Excellent analytical and problem-solving skills
• Strong communication skills and ability to work effectively within a team and across various teams

Join our team and be part of Qualtrics' pursuit of engineering excellence, propelling teams to reach new groundbreaking heights in the heart of the company's innovation.