Support Data Engineer II
Description For Support Data Engineer II
Rackspace Technology, a leading multicloud solutions provider, is seeking a Support Data Engineer II to join their Global Technical Support team. This role focuses on supporting MongoDB, Elasticsearch, and various database systems in a 24/7 Linux environment. The position offers both remote and hybrid work options within the United States.
The ideal candidate will bring 2+ years of experience in MongoDB/Elasticsearch support or similar database technologies, combined with strong Linux administration skills. This role involves managing complex customer issues, handling system maintenance, and ensuring optimal database performance. You'll be part of a dynamic team providing round-the-clock operational support, requiring flexibility with schedules including weekends and holidays.
Key responsibilities include resolving database application alerts, managing upgrades and patches, handling security issues, and performing data restorations. You'll work closely with DBAs, SREs, account managers, and developers, while maintaining direct customer support through tickets and chat systems.
The position offers competitive compensation varying by location, with ranges from $68,600 to $109,700 depending on the state. Rackspace Technology is consistently recognized as a best place to work by Fortune, Forbes, and Glassdoor, offering an inclusive environment that values diverse perspectives and fosters innovation.
This role presents an excellent opportunity for a database professional looking to grow their career with a leading technology company. The position combines technical challenges with customer interaction, requiring both strong technical skills and excellent communication abilities. Join a team that's dedicated to embracing technology and empowering customers while delivering the future of cloud solutions.
Responsibilities For Support Data Engineer II
- Issue resolution for database application alerts, upgrades, patching, security
- Data restorals and replication, backups and performance tuning
- Operating system and network troubleshooting
- Responding to customer requests (tickets and chats) and monitoring alerts
- Monitoring the production environment
- Providing acceptable system performance
- Assuring data are protected and recoverable
- Participate in on-call rotation during regular shift hours
- Work flexible schedule including weekends, holidays, occasional nights and emergency escalations
Requirements For Support Data Engineer II
- 2+ years of experience with either MongoDB or Elasticsearch application support, DBA or development
- Excellent troubleshooting skills with ability to resolve issues quickly and effectively
- Good understanding of Linux operating system, especially debian and CentOS based distributions
- Ability to work well in teams with good oral, written, and interpersonal skills
- Ability to communicate technical details and ideas and write documentation
- Ability to work independently as part of a remote team
- Must be legally allowed to work in the US
Benefits For Support Data Engineer II
- Competitive salary based on location
Jobs Related To Rackspace Technology Support Data Engineer II
