AWS Support Engineer II
Description For AWS Support Engineer II
Rackspace is seeking an AWS Support Engineer II to join their Cloud Infrastructure Services team. This role focuses on providing advanced technical support for AWS-based solutions, requiring expertise in cloud infrastructure, automation, and problem-solving. The position involves managing complex AWS environments, implementing Infrastructure as Code, and optimizing cloud resources.
As an L2 AWS Support Engineer, you'll be responsible for troubleshooting and resolving sophisticated technical challenges related to networking, security, and automation. You'll work with core AWS services, develop automation scripts, and manage Kubernetes clusters. The role also involves mentoring Level 1 engineers and collaborating with application teams to ensure effective service deployment and management.
The ideal candidate should possess strong technical skills in AWS services, automation tools, and scripting languages, combined with excellent problem-solving abilities and communication skills. This position offers the opportunity to work with cutting-edge cloud technologies while contributing to the success of enterprise-level cloud infrastructure.
Working remotely, you'll be part of a dynamic team that focuses on maintaining high-performance cloud environments, implementing best practices, and ensuring optimal resource utilization. This role is perfect for someone who enjoys technical challenges, values continuous learning, and wants to grow their career in cloud computing.
Responsibilities For AWS Support Engineer II
- Provide advanced technical support for AWS-based solutions
- Troubleshoot and resolve complex technical issues related to networking, security, and automation
- Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage
- Analyze and fix application performance issues on AWS infrastructure
- Develop and maintain scripts for routine tasks
- Implement Infrastructure as Code (IaC)
- Create and manage EKS clusters
- Configure and verify backups, snapshots, and disaster recovery plans
- Monitor and optimize AWS resource utilization and costs
- Address Level 2 support tickets
- Assist Level 1 engineers with escalations and mentoring
- Work closely with application teams to deploy and manage services
Requirements For AWS Support Engineer II
- Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
- Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI
- Experience with AWS CloudFormation and Terraform
- Understanding of AWS security best practices and identity and access management
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Customer-focused approach
- AWS Certified Solutions Architect - Associate (Preferred)
- AWS Certified DevOps Engineer – Professional (Preferred)
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