OpenStack Cloud Engineer IV

Rackspace is seeking a Staff-level OpenStack Cloud Engineer to join their team in a remote capacity. This role is crucial within Rackspace's support infrastructure, focusing on providing high-level technical support to customers through various channels. The position involves owning complex customer issues, developing solutions, and leading technical initiatives.

The ideal candidate will serve as a technical escalation point, leading cross-functional projects and providing strategic technical guidance. They will be responsible for implementing system enhancements, managing workload optimization, and mentoring team members. The role requires advanced knowledge of cloud platforms, particularly OpenStack, and strong programming skills in multiple languages.

This position offers the opportunity to work with cutting-edge cloud technologies while making a significant impact on customer success. The engineer will collaborate with various teams, from support to business development, ensuring optimal customer solutions and service delivery. They will also contribute to the company's technical strategy and help maintain Rackspace's position as an industry leader.

The role combines technical expertise with leadership responsibilities, requiring both deep technical knowledge and strong communication skills. It's an excellent opportunity for experienced engineers looking to advance their careers in cloud computing while working with a respected industry leader in managed cloud services.