Process Engineer I

Rackspace is a technology services company providing cloud computing and digital transformation solutions.
$50,500 - $86,240
DevOps
Entry-Level Software Engineer
Remote
Enterprise SaaS

Description For Process Engineer I

Rackspace is seeking a Process Engineer I to join their team in a remote capacity. This role focuses on executing and improving operational processes while working closely with the Product Organization. The ideal candidate will demonstrate excellence through accountability and high performance, maintain a customer-driven approach, and possess deep technical expertise. You'll be responsible for process documentation, implementation of improvements, and creating workflow diagrams. The position offers competitive compensation ranging from $50,500 to $86,240 depending on location and experience. The role requires both technical acumen and strong interpersonal skills, emphasizing collaboration and customer success. You'll work in a supportive environment that values agility, compassion, and continuous skill enhancement. This position combines technical expertise with process improvement, making it ideal for someone who enjoys both technical and organizational challenges.

Last updated 24 days ago

Responsibilities For Process Engineer I

  • Execute routine operational process methods, runbooks, and procedures
  • Assist in improvements
  • Gather and organize documentation for process mapping across working groups
  • Work closely with Product Organization to drive process improvement
  • Prepare extensive written documents, process work flow diagrams, and business requirements
  • Work as team member in business process methods, runbooks, and procedures
  • Implement basic improvements

Requirements For Process Engineer I

Linux
  • High School Diploma or regional equivalent required
  • Bachelor's Degree required, preferably in field related to role
  • Client/Customer Service experience
  • Technical writing skills
  • Process improvement knowledge
  • Technical support experience
  • Network device naming schemes knowledge
  • Network rack patch-panel design experience
  • Network service monitoring systems knowledge
  • Script maintenance abilities
  • Software installation experience
  • Technical acumen
  • Qualitative/Quantitative Research skills

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