Trainee Cloud Engineer

Rackspace is seeking a Trainee Cloud Engineer to join their team in a hybrid work environment. This entry-level position is crucial within Rackspace's support infrastructure, focusing on providing high-level technical support to customers through various channels including phone, ticketing systems, and automation. The role involves handling complex customer issues that may span several days or weeks, requiring careful attention to customer communication and problem resolution.

The position offers an excellent opportunity for someone starting their career in cloud engineering, with exposure to major cloud platforms like AWS, Azure, and GCP. You'll be responsible for troubleshooting customer environments, developing tooling and processes, creating playbooks, and providing mentoring support. The role emphasizes both technical expertise and customer service skills, requiring you to take initiative in advising customers on potential technical pitfalls and suggesting optimal solutions for stability and security.

As a Trainee Cloud Engineer, you'll work collaboratively with various teams, contributing to business continuity projects and customer engagements. The position requires a bachelor's degree and associate-level cloud certifications, making it ideal for recent graduates with a passion for cloud technologies. You'll gain hands-on experience with various technologies including Linux/Unix systems, database technologies, and cloud automation tools, while developing essential skills in stakeholder management and technical troubleshooting.

This role at Rackspace offers an excellent foundation for a career in cloud engineering, combining technical learning opportunities with practical experience in a customer-facing environment. You'll be part of a collaborative team that values knowledge sharing and professional development, while working with cutting-edge cloud technologies and contributing to the success of diverse customer projects.