Windows Support Engineer II

Rackspace is seeking a Windows Support Engineer II to join their global technical support team. This role is crucial within the Rackspace support infrastructure, focusing on providing high-level technical support to customers through various channels. The position requires a blend of deep technical expertise in Windows systems, cloud technologies, and customer service skills.

The ideal candidate will serve as a technical escalation point, handling complex customer issues that may span days or weeks. They will be responsible for engineering, designing, and developing hardware, software, and networking systems while ensuring performance, reliability, and security standards are met.

This role offers an opportunity to work with cutting-edge technologies in cloud computing, including various virtualization platforms and major cloud providers. The position involves both technical problem-solving and leadership aspects, as you'll be mentoring team members while handling complex technical challenges.

The company values systems thinking and innovative solution design, making this an ideal role for someone who enjoys solving complex technical problems while maintaining strong customer relationships. The remote work option provides flexibility, while the technical challenges and opportunity to work with enterprise-level systems offer significant professional growth potential.

Working at Rackspace means joining a company that emphasizes continuous learning and technical excellence, with exposure to various technologies and the opportunity to make a significant impact on customer success. The role combines technical depth with customer interaction, making it perfect for those who enjoy both technical challenges and customer service.