Windows Support Engineer - II (AD + IIS)

Rackspace is seeking a Windows Support Engineer II to join their Global Technical Support team in a remote night shift position. This role is crucial within Rackspace's support infrastructure, focusing on providing expert-level technical support for Windows environments, particularly Active Directory and IIS systems. The ideal candidate will have 4-7 years of experience in OS Systems Engineering and will serve as a technical escalation point, handling complex customer issues that may span days or weeks.

The position requires deep expertise in Windows Server environments, cloud platforms, and virtualization technologies. You'll be responsible for engineering, designing, and developing hardware, software, and networking systems while ensuring high availability and security standards. The role offers an opportunity to work with cutting-edge technologies while mentoring less experienced team members.

As a Support Engineer II, you'll be expected to work independently, solve complex problems, and take initiative in advising customers on potential technical pitfalls. The position requires strong communication skills as you'll be interfacing directly with customers through various channels. The role offers the stability of a well-established company while providing opportunities to work with emerging technologies in the cloud computing space.

This is an excellent opportunity for a technically skilled professional who enjoys problem-solving, has a passion for technology, and wants to make a significant impact in a customer-facing role. The night shift schedule adds an important dimension to the role, ensuring continuous support for Rackspace's global customer base.