Technical Support Specialist

Recharge, the leading subscription platform for ecommerce, is seeking a Technical Support Specialist to join their Services team. As the #1 subscription platform serving over 20,000 merchants and 100 million subscribers, Recharge powers major brands like Blueland, Hello Bello, LOLA, and Bobbie.

In this role, you'll be instrumental in delivering world-class technical support to Recharge's merchants through various channels including email, live chat, and phone support. This is a remote contract position based in Ireland, offering the opportunity to work with a diverse range of ecommerce businesses while solving complex technical challenges.

The ideal candidate brings 2+ years of technical support experience in SaaS, along with basic knowledge of web technologies like HTML, CSS, and JavaScript. You'll need to be proficient with ticketing systems, demonstrate excellent communication skills, and have the ability to explain technical concepts to both technical and non-technical audiences.

What makes this role unique is the opportunity to work with a rapidly growing platform that's revolutionizing the subscription ecommerce space. You'll be part of a company that's been recognized on Deloitte's Technology Fast 500 for three consecutive years and is certified as a Great Place to Work.

The role demands someone who can thrive in a remote environment, demonstrate strong problem-solving abilities, and maintain a customer-first mindset. You'll contribute to the company's success by not just resolving issues, but also by identifying patterns and suggesting improvements to enhance the overall customer experience.

If you're passionate about ecommerce, technical problem-solving, and delivering exceptional customer service, this role offers the chance to make a significant impact at a company that's transforming how brands build lasting relationships with their customers.