Advanced Customer Engineer

AI-powered data unification and management platform providing entity resolution and multi-domain master data management solutions.
Backend
Senior Software Engineer
Remote
5+ years of experience
Enterprise SaaS · AI

Description For Advanced Customer Engineer

Reltio, an innovative AI-powered data management platform, is seeking an Advanced Customer Engineer to join their distributed workforce. This role combines deep technical expertise with customer-facing responsibilities, focusing on the Reltio application stack from frontend to database layers. The position requires strong engineering capabilities in building scalable platform services, implementing algorithms for complex problems, and providing top-tier technical support.

The ideal candidate will work with enterprise-level applications, particularly in data management and analytics, using technologies like Java, JavaScript, and Cassandra. They'll be responsible for developing and maintaining the core Reltio Platform architecture, ensuring high availability and performance, and collaborating across teams to deliver optimal solutions.

Reltio offers a comprehensive benefits package including medical insurance (extending to parents), life insurance, generous leave policies, and support for remote work setup. The company promotes a values-driven culture emphasizing customer success, collaboration, and continuous improvement. With a flexible work arrangement and a commitment to work-life balance, Reltio provides an environment where technical excellence meets professional growth.

This role presents an opportunity to work with cutting-edge technology in data unification and MDM, while contributing to solutions that drive digital transformation across multiple industries globally. The position requires 5+ years of experience in large-scale enterprise systems and offers the chance to work with modern cloud platforms including AWS, GCP, and Azure.

Last updated 20 days ago

Responsibilities For Advanced Customer Engineer

  • Build highly scalable and reliable platform services for Reltio Platform architecture
  • Develop algorithms for complex problems in high-volume environments
  • Take ownership of Platform features, components, and integrations
  • Build scalable monitoring and metrics platforms
  • Analyze user needs and software requirements
  • Provide technical support assistance
  • Optimize and streamline Platform layer
  • Resolve customer technical issues through debugging and troubleshooting
  • Support Enterprise applications focusing on data management and analytics
  • Collaborate with support, product management, and engineering teams

Requirements For Advanced Customer Engineer

Java
JavaScript
Cassandra
  • Bachelor of Science in computer science or equivalent experience
  • 5+ years developing large-scale enterprise systems
  • Experience in object-oriented design and algorithm design
  • Experience with web UI development with JavaScript frameworks
  • Experience debugging server-side Java applications
  • Knowledge of scalable and distributed data systems
  • Experience with NoSQL databases (Cassandra preferred)
  • 2 years experience with Master Data Management (MDM) software
  • 2 years experience with enterprise applications including AWS, GCP, Azure
  • Experience with Version Controlling software

Benefits For Advanced Customer Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Parental Leave
  • Comprehensive Group medical insurance including parents
  • Accidental Insurance
  • Life insurance
  • Free online unlimited doctor consultations
  • Employee Assistance Program (EAP)
  • 36 annual leaves
  • 26 weeks maternity leave
  • 15 days paternity leave
  • Annual recharge week
  • Home office setup allowance
  • Mobile & Internet Reimbursement
  • Free meals

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