Customer Engineer

Reltio provides AI-powered data unification and management solutions, specializing in master data management and cloud-native services.
Backend
Mid-Level Software Engineer
Remote
3+ years of experience
AI · Enterprise SaaS

Description For Customer Engineer

Reltio, an innovative leader in AI-powered data unification and management, is seeking a Customer Engineer to join their team. This role is crucial in providing expert technical support to high-value customers and partners, ensuring system health and driving customer satisfaction.

The position offers a unique opportunity to work with cutting-edge technology in data management, specifically focusing on entity resolution and multi-domain master data management (MDM). As a Customer Engineer, you'll be at the forefront of helping enterprise brands across multiple industries optimize their data management strategies and drive digital transformation.

The ideal candidate will bring strong technical expertise in cloud technologies, programming languages like Java and Python, and experience with distributed systems. You'll be working in a distributed workforce environment that values flexibility and work-life balance. The role requires both technical depth and customer-facing skills, as you'll be responsible for resolving complex technical issues while maintaining high customer satisfaction.

What makes this role particularly exciting is the opportunity to work with Reltio's award-winning technology while being part of a company culture that strongly emphasizes values like "Customer First," "Better Together," and continuous improvement. You'll be contributing to a mission-critical function that directly impacts the success of enterprise customers worldwide.

The position offers professional growth through exposure to various technologies and complex problem-solving opportunities. You'll be working with a collaborative team that values knowledge sharing and innovation, while having the chance to influence product development through direct feedback from customer interactions.

Last updated 4 days ago

Responsibilities For Customer Engineer

  • Handle complex technical problems including configuration, workflow compilation, and lambda code debugging
  • Resolve customer technical issues through research, reproduction, and troubleshooting
  • Provide technical support and ensure system health
  • Participate in 24/7 on-call rotation for critical issues
  • Author technical documentation and contribute to knowledge base
  • Attend client meetings for problem diagnosis and troubleshooting
  • Monitor tenant-level alerting tools
  • Provide input on product and service enhancement requests
  • Share and develop best practices with team members

Requirements For Customer Engineer

Java
Python
JavaScript
Cassandra
  • Bachelor's degree in Computer Science or equivalent field
  • 3+ years experience with MDM solutions
  • 3+ years experience supporting enterprise SaaS products
  • 3+ years experience with Public Clouds (AWS/GCP/Azure)
  • 3+ years experience with REST APIs and integration tools
  • Experience in data management and big data platforms
  • Experience in hands-on programming (Python, Java)
  • Experience with RESTful API development and debugging
  • Experience with web UI development with JavaScript frameworks
  • Knowledge of scalable and distributed data systems

Benefits For Customer Engineer

  • Flexible work arrangements

Interested in this job?

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