Customer Engineer

At Reltio, we're seeking a Customer Engineer to provide expert technical support to high-value customers and partners. This role involves resolving complex issues, ensuring system health, and sharing knowledge to enhance customer satisfaction and product improvement.

Key responsibilities include:

• Handling complex technical problems involving configuration, workflow compilation, lambda code debugging, integration, and JSON knowledge
• Resolving customer technical issues through research, reproduction, and troubleshooting
• Providing alternate solutions and exercising independent judgment
• Serving as a subject matter expert in multiple product features
• Participating in rapid response teams and monitoring tenant-level alerting tools
• Providing input on product and service-related enhancements
• Participating in 24/7 on-call rotation and weekend shifts as needed
• Authoring technical documents and contributing to the knowledge base

The ideal candidate will have:

• Bachelor's degree in Computer Science or equivalent
• 3+ years of experience with MDM solutions, supporting enterprise products in SaaS, public clouds, REST APIs, and integration tools
• Experience in data management, analytics, and big data platforms
• Hands-on programming skills (Python, Java)
• Experience with RESTful API development, debugging, and web UI development

Reltio offers a comprehensive benefits package, including health insurance, work-life balance initiatives, and support for home office setup. Join our team to work on unrivaled technology and be part of our mission to enable digital transformation with connected data.