Customer Engineer

AI-powered data unification platform providing master data management solutions for enterprise businesses globally.
$77,000 - $142,000
Backend
Mid-Level Software Engineer
Remote
[] Employees
3+ years of experience
Enterprise SaaS · AI

Description For Customer Engineer

Reltio is a leading provider of AI-powered data unification and management solutions, specializing in entity resolution and multi-domain master data management (MDM). As a Customer Engineer, you'll play a crucial role in supporting high-value enterprise customers, ensuring system health, and resolving complex technical issues. The position requires expertise in cloud technologies, programming, and data management systems.

The role combines technical support with strategic input, requiring you to not only solve immediate customer problems but also contribute to product improvement and knowledge sharing. You'll work with cutting-edge technology in a distributed team environment, participating in critical support rotations and collaborating with various departments including Engineering, Product Management, and Sales.

Reltio offers a flexible work environment and values diversity, fostering a culture built on principles of customer-first approach, collaboration, and continuous improvement. The company has received numerous awards for both its technology and culture, making it an ideal place for professionals looking to grow their careers in the data management space.

The position offers competitive compensation ranging from $77,000 to $142,000 USD, depending on experience and location. You'll be part of a team that's driving digital transformation through connected data, working with enterprise brands across multiple industries globally. This role is perfect for someone who combines technical expertise with customer service skills and wants to make a significant impact in the enterprise data management space.

Last updated 3 days ago

Responsibilities For Customer Engineer

  • Handle complex technical problems including configuration, workflow compilation, and lambda code debugging
  • Resolve customer technical issues through research, reproduction, and troubleshooting
  • Provide technical support and ensure system health for high-value customers
  • Participate in 24/7 on-call rotation for critical issues
  • Monitor tenant-level alerting tools and participate in escalation prevention
  • Author technical documentation and contribute to knowledge base
  • Attend client meetings for problem analysis and troubleshooting
  • Provide input on product and service enhancement requests

Requirements For Customer Engineer

Java
Python
JavaScript
Cassandra
  • Bachelor's degree in Computer Science or equivalent field
  • 3+ years experience with on-premise or cloud MDM solutions
  • 3+ years experience supporting enterprise products in SaaS
  • 3+ years experience with Public Clouds AWS/GCP/Azure
  • 3+ years experience with REST APIs and integration tools
  • Experience in data management and big data platforms
  • Experience in hands-on programming (Python, Java)
  • Experience with RESTful API development and debugging
  • Experience with web UI development with JavaScript frameworks
  • Working knowledge of scalable and distributed data systems

Benefits For Customer Engineer

  • Flexible work arrangements

Interested in this job?

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