Staff Customer Engineer

Reltio, a leader in data unification and management, is seeking a Staff Customer Engineer to join their high-performance team. This role is crucial in ensuring best-in-class service to customers using Reltio Data-driven applications.

As a Staff Customer Engineer, you will:

• Lead the US Customer Engineering team, providing exceptional technical assistance and customer service
• Leverage deep expertise in Reltio data management to architect, troubleshoot, and optimize complex customer problems
• Guide and mentor a team of customer engineers, fostering their growth through technical reviews and knowledge sharing
• Collaborate with cross-functional teams to address customer issues and influence product improvements
• Maintain a strong understanding of service level agreements and work to meet or exceed these targets
• Develop and implement best practices for incident management and problem resolution
• Act as a point of escalation for complex customer issues, providing technical guidance

The ideal candidate will have:

• Bachelor's degree in Computer Science or equivalent experience
• 8+ years of experience in programming (Java, Javascript, Python)
• 8+ years of experience developing Master Data Management (MDM) software
• Deep understanding of object-oriented design, data structures, and algorithms
• Strong experience debugging Java server-side applications
• Hands-on knowledge of scalable and distributed data systems
• Experience with NoSQL databases (Cassandra and DynamoDB preferred)
• Excellent communication skills and ability to articulate technical concepts

Technical skills required:

• Expertise in implementing/developing MDM software
• Hands-on experience with Public Clouds (AWS/GCP/Azure)
• Experience with REST APIs, analytical storages (Snowflake, GoogleBigQuery)
• Proficiency in observability and monitoring tools

Reltio offers a flexible work environment and has earned numerous awards for its technology, culture, and people. If you're passionate about data-driven applications and want to be part of a collaborative team driving digital transformation, this could be the perfect opportunity for you.

Join Reltio and contribute to their mission of delivering interoperable data that empowers data and analytics leaders with unparalleled business responsiveness.