Leader in Contact Center Automation helping companies automate customer service calls using AI and LLM technology.

Replicant, a pioneering force in Contact Center Automation, is revolutionizing customer service through AI-powered solutions. As the industry leader, we're leveraging Large Language Models (LLMs) to transform how businesses handle customer interactions. Our platform enables natural conversations across multiple channels, providing 24/7 support without the typical waiting times.

We're experiencing remarkable growth, having tripled our team size and quadrupled our revenue. Our technology currently serves Fortune 500 clients, processing millions of AI calls monthly. As a Quality Engineer on our team, you'll play a crucial role in ensuring the excellence of our Conversation Intelligence product.

The position offers unique challenges in an evolving field where solutions aren't always predefined. You'll have the opportunity to work with cutting-edge technology, including LLMs, while collaborating with a diverse, remote team of professionals. Your responsibilities will span from detailed call analysis to creating comprehensive test cases and improving our analysis pipelines.

We value ownership, collaboration, and innovation, operating under three core principles: Blade Runners (taking ownership), Bread Makers (fostering humility and teamwork), and Självdistans (maintaining objective self-reflection). Join us in shaping the future of customer service automation while working in an inclusive, flexible environment that offers competitive compensation and comprehensive benefits.

Quality Engineer position at Replicant focusing on testing and quality assurance for AI-powered contact center automation solutions.

Quality Engineer, Call Intelligence - Contract

Leader in Contact Center Automation helping companies automate customer service calls using AI and LLMs

Replicant, a leader in Contact Center Automation, is revolutionizing customer service through AI and Large Language Models (LLMs). We're seeking a Quality Engineer to join our mission of transforming customer service interactions. As a key member of our team, you'll work on testing and quality assurance for our Thinking Machines™, ensuring optimal performance of our AI-driven customer service solutions.

The role offers unique challenges in testing conversational AI systems, requiring both manual and automated testing approaches. You'll collaborate with cross-functional teams to improve our products, working in a fully remote environment that values innovation and quality. The position involves reviewing customer interactions, creating comprehensive test cases, and maintaining high standards for our AI-powered conversations.

We're experiencing remarkable growth, having increased our team by 3x and revenue by 4x, serving Fortune 500 customers and handling millions of AI calls monthly. Our culture is built on three core values: Blade Runners (ownership and pride), Bread Makers (humility and collaboration), and Självdistans (self-reflection and objectivity).

The ideal candidate will bring strong testing expertise, particularly with REST APIs, and a passion for exploring conversational UI. You'll have the opportunity to work with cutting-edge AI technology while contributing to a product that's reshaping the future of customer service. We offer competitive compensation, comprehensive benefits, and a supportive, inclusive work environment where every team member can make a significant impact.

Quality Engineer position at Replicant, focusing on testing AI-powered customer service automation systems with both manual and automated approaches.

Quality Engineer, Contractor

Replicant is the leader in Contact Center Automation, helping companies automate their most common customer service calls using AI to engage in natural conversations across voice, messaging and other digital channels.

Replicant, the leader in Contact Center Automation, is seeking a Staff Machine Learning Engineer specializing in NLP. Founded on the belief that machines are ready for complex conversations, Replicant automates common customer service calls while empowering agents to focus on nuanced challenges. As part of the Core Conversations team, you'll apply the latest research in Generative AI and NLP, including LLMs, to transform customer service.

Your role will involve:
- Leading exploration of Large Language Models and Generative AI
- Translating cutting-edge research into practical, high-performing systems
- Setting strategic direction for the team
- Engaging in all aspects of development from ideation to deployment

You should bring:
- 7+ years of experience with machine learning algorithms and tools
- In-depth experience in NLP, especially with LLMs and Conversational AI
- Ability to understand and apply cutting-edge research
- Comprehensive knowledge of fine-tuning approaches and model training

Replicant offers a remote working environment, competitive salaries and equity, top-tier healthcare, and various perks including flexible vacation, team trips, and a sabbatical program. The company values ownership, humility, and self-reflection, making it an ideal place for innovative thinkers passionate about AI and its applications in customer service.

Join Replicant as a Staff Machine Learning Engineer, NLP, to lead the application of LLMs and Generative AI in transforming customer service automation.

Staff Machine Learning Engineer, NLP

Leader in Contact Center Automation, helping companies automate common customer service calls and empowering agents to focus on complex challenges.

Replicant, the leader in Contact Center Automation, is seeking a Senior Security Engineer to join their team. Founded on the belief that machines are ready for complex conversations, Replicant automates common customer service calls while empowering agents to handle nuanced challenges. Their AI platform enables natural conversations across voice, messaging, and digital channels, resolving support issues 24/7 without wait times.

As a Senior Security Engineer, you'll play a crucial role in enhancing Replicant's security infrastructure. Your responsibilities will include:

1. Enhancing security scanning tools within Replicant's Gitlab environment
2. Executing penetration tests for web applications and cloud environments
3. Automating and refining application security metrics (KPIs)
4. Supporting purple team exercises to improve offensive and defensive capabilities
5. Maturing cross-functional threat modeling and security within the development lifecycle
6. Collaborating with Product Management and Engineering leaders on product security
7. Developing application security standards based on OWASP and industry best practices

The ideal candidate will have:
- High technical competency in cloud infrastructure and web application security
- Experience with Agile software development processes
- A passion for learning new security concepts and technologies
- Excellent communication skills to effectively convey risk at various levels
- The ability to tackle complex challenges in an autonomous yet collaborative environment
- Flexibility to wear multiple hats as needed
- Strong attention to detail and self-motivation
- Independent thinking and a willingness to seek and give constructive feedback

Replicant offers a remote working environment, competitive salaries and equity, top-tier healthcare, wellness perks, flexible vacation policy, and amazing team trips. They value ownership, humility, and self-reflection, making it an excellent opportunity for those excited by AI, ChatGPT, and LLMs to make a significant impact in the field of customer service automation.

Senior Security Engineer role at Replicant, leader in Contact Center Automation, focusing on enhancing security infrastructure and practices.

Replicant Engineering Jobs

Leader in Contact Center Automation helping companies automate customer service calls using AI and LLM technology.