Quality Engineer, Call Intelligence - Contract

Replicant, a pioneering force in Contact Center Automation, is revolutionizing customer service through AI-powered solutions. As the industry leader, we're leveraging Large Language Models (LLMs) to transform how businesses handle customer interactions. Our platform enables natural conversations across multiple channels, providing 24/7 support without the typical waiting times.

We're experiencing remarkable growth, having tripled our team size and quadrupled our revenue. Our technology currently serves Fortune 500 clients, processing millions of AI calls monthly. As a Quality Engineer on our team, you'll play a crucial role in ensuring the excellence of our Conversation Intelligence product.

The position offers unique challenges in an evolving field where solutions aren't always predefined. You'll have the opportunity to work with cutting-edge technology, including LLMs, while collaborating with a diverse, remote team of professionals. Your responsibilities will span from detailed call analysis to creating comprehensive test cases and improving our analysis pipelines.

We value ownership, collaboration, and innovation, operating under three core principles: Blade Runners (taking ownership), Bread Makers (fostering humility and teamwork), and Självdistans (maintaining objective self-reflection). Join us in shaping the future of customer service automation while working in an inclusive, flexible environment that offers competitive compensation and comprehensive benefits.