Quality Engineer, Contractor

Replicant, a leader in Contact Center Automation, is revolutionizing customer service through AI and Large Language Models (LLMs). We're seeking a Quality Engineer to join our mission of transforming customer service interactions. As a key member of our team, you'll work on testing and quality assurance for our Thinking Machines™, ensuring optimal performance of our AI-driven customer service solutions.

The role offers unique challenges in testing conversational AI systems, requiring both manual and automated testing approaches. You'll collaborate with cross-functional teams to improve our products, working in a fully remote environment that values innovation and quality. The position involves reviewing customer interactions, creating comprehensive test cases, and maintaining high standards for our AI-powered conversations.

We're experiencing remarkable growth, having increased our team by 3x and revenue by 4x, serving Fortune 500 customers and handling millions of AI calls monthly. Our culture is built on three core values: Blade Runners (ownership and pride), Bread Makers (humility and collaboration), and Självdistans (self-reflection and objectivity).

The ideal candidate will bring strong testing expertise, particularly with REST APIs, and a passion for exploring conversational UI. You'll have the opportunity to work with cutting-edge AI technology while contributing to a product that's reshaping the future of customer service. We offer competitive compensation, comprehensive benefits, and a supportive, inclusive work environment where every team member can make a significant impact.