Staff Machine Learning Engineer, NLP
Description For Staff Machine Learning Engineer, NLP
Replicant, the leader in Contact Center Automation, is seeking a Staff Machine Learning Engineer specializing in NLP. Founded on the belief that machines are ready for complex conversations, Replicant automates common customer service calls while empowering agents to focus on nuanced challenges. As part of the Core Conversations team, you'll apply the latest research in Generative AI and NLP, including LLMs, to transform customer service.
Your role will involve:
- Leading exploration of Large Language Models and Generative AI
- Translating cutting-edge research into practical, high-performing systems
- Setting strategic direction for the team
- Engaging in all aspects of development from ideation to deployment
You should bring:
- 7+ years of experience with machine learning algorithms and tools
- In-depth experience in NLP, especially with LLMs and Conversational AI
- Ability to understand and apply cutting-edge research
- Comprehensive knowledge of fine-tuning approaches and model training
Replicant offers a remote working environment, competitive salaries and equity, top-tier healthcare, and various perks including flexible vacation, team trips, and a sabbatical program. The company values ownership, humility, and self-reflection, making it an ideal place for innovative thinkers passionate about AI and its applications in customer service.
Responsibilities For Staff Machine Learning Engineer, NLP
- Lead the exploration and application of Large Language Models and Generative AI
- Translate the latest research into high-performing systems and models
- Help set the team's strategic direction
- Cultivate an environment that encourages innovation and professional growth
- Actively engage in all aspects of development, from ideation to deployment
Requirements For Staff Machine Learning Engineer, NLP
- 7+ years of experience with machine learning algorithms and tools, or applied ML (e.g., NLP, Generative AI)
- In-depth experience in Natural Language Processing (NLP), with emphasis on Large Language Models (LLMs) and Conversational AI
- Ability to comprehend, interpret, and apply cutting-edge research into tangible applications
- Comprehensive knowledge and hands-on experience with fine-tuning approaches and training models
- Love for tackling ambiguous technical problems and developing impactful solutions
Benefits For Staff Machine Learning Engineer, NLP
- Remote working environment
- Competitive salaries and equity
- 401(k) plan for US Employees
- Top-tier healthcare (medical, vision, and dental)
- Health and Wellness Perk
- Equipment Stipend
- Flexible vacation policy
- Team trips & offsites
- 5-week sabbatical after 4.5 years
