Customer Reliability Engineer

Replicated is seeking a Customer Reliability Engineer to join their global CRE team, focusing on helping vendors successfully deliver and support Kubernetes applications in customer-managed environments. This role combines technical expertise with customer support, requiring proficiency in Kubernetes, Linux, and cloud-native technologies. The position involves troubleshooting complex technical challenges, providing expert support, and contributing to product improvement.

The ideal candidate will have 2+ years of experience with Linux system administration and Kubernetes/Helm, bringing strong communication skills and a customer-centric approach. The role includes participating in on-call rotations and collaborating closely with senior CREs and product engineers. This is an excellent opportunity for someone passionate about problem-solving and helping others while working in a fully remote environment.

Replicated offers competitive compensation ($140,000-$184,000), comprehensive benefits including health insurance, 401k, and stock options, plus unique perks like a $10,000 annual home office allowance and a professional development budget. The company values diversity, continuous learning, and maintains a strong focus on customer success.

The first 90 days will involve comprehensive training, gradual immersion in support cases, and development of deep product knowledge. The role provides opportunities for growth in both technical and customer-facing skills, with potential to contribute to product development and tooling improvements.