Solutions Engineer Support Specialist

SaaS company providing cloud-based platform for restaurant accounting and back-office operations
$49,920 - $54,080
Backend
Entry-Level Software Engineer
Remote
1+ year of experience
Enterprise SaaS
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Description For Solutions Engineer Support Specialist

Restaurant365 is revolutionizing the restaurant industry with their innovative SaaS platform that streamlines accounting and back-office operations. As a Solutions Engineer Support Specialist, you'll play a crucial role in supporting the Sales Engineering team by managing demo requests, tracking projects, and ensuring smooth customer-facing operations. The position offers a competitive hourly rate of $24-$26 and comprehensive benefits including full medical coverage, 401k matching, and equity options.

The role involves coordinating with the SE team to optimize resource allocation, maintaining accurate records in Salesforce, and facilitating the product feedback loop between customers and the Product team. You'll need 1-2 years of experience in sales support or customer service, strong organizational skills, and proficiency with CRM systems.

Restaurant365's culture emphasizes team member empowerment and professional growth, making it an ideal environment for someone looking to develop their career in a high-growth technology company. The company values attention to detail, effective collaboration, and excellent communication skills.

Working remotely, you'll have the flexibility to maintain work-life balance while contributing to a company that's making a significant impact in the restaurant technology space. The position offers unlimited PTO, company holidays, and wellness initiatives, demonstrating Restaurant365's commitment to employee well-being.

This is an excellent opportunity for someone who wants to be part of a dynamic team that's driving innovation in the restaurant industry while developing their skills in a supportive, growth-oriented environment.

Last updated 4 months ago

Responsibilities For Solutions Engineer Support Specialist

  • Monitor incoming chat requests and SE requests
  • Maintain product feedback loop by collecting and organizing product gap information
  • Manage SE team's schedule and availability
  • Track and report key metrics related to SE activities
  • Maintain accurate records of SE activities in Salesforce
  • Provide general administrative support to the SE team

Requirements For Solutions Engineer Support Specialist

  • 1-2 years of experience in sales support or customer service
  • Strong organizational and multitasking abilities
  • Excellent communication and interpersonal skills
  • Demonstrated attention to detail and accuracy
  • Ability to collaborate effectively across teams
  • Proficient in using Salesforce or other CRM systems
  • Familiarity with software products and sales process

Benefits For Solutions Engineer Support Specialist

Medical Insurance
401k
Equity
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives

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