Staff Software Engineer, GenAI Chatbots

Robinhood Markets is seeking a Staff Software Engineer to join their Customer Care group, focusing on GenAI Chatbots. This role represents an exciting opportunity to shape the future of customer experience through cutting-edge generative AI technologies at a company that's democratizing finance for all.

The position involves architecting and building scalable AI solutions that enhance customer care experience, working with state-of-the-art Large Language Models (LLMs) and natural language processing. As a Staff Engineer, you'll collaborate closely with AI/ML teams and other product teams, having direct interaction with senior leadership to influence the company's AI technical strategy.

The role requires 8+ years of software engineering experience, with deep expertise in chatbot development, generative models, and AI/ML. You'll be based in Menlo Park, CA, working in an in-office environment where you'll lead key initiatives and mentor other engineers while solving complex problems at scale.

Robinhood offers an attractive compensation package ranging from $217,000 to $255,000 USD for this location, plus bonus and equity opportunities. The company provides comprehensive benefits including full health coverage, mental health support, and generous time off policies. You'll work in a lively office environment with perks like catered meals and fully stocked kitchens.

This is an ideal opportunity for someone passionate about AI innovation who wants to make a significant impact on how millions of people interact with financial services. You'll be at the forefront of implementing AI solutions while ensuring they remain robust, scalable, and compliant with industry standards. The role combines technical leadership, hands-on development, and strategic thinking in a fast-paced, mission-driven environment.