Support Engineer

Robinhood Markets is revolutionizing the financial industry with its mission to democratize finance for all. As a leading fintech company, they're seeking a Support Engineer to join their growing team in Toronto. This role is crucial in supporting Robinhood's continued expansion and maintaining the technical infrastructure that powers their mission.

The position offers an exciting opportunity to work in a dynamic, fast-paced environment where you'll be the first line of defense in resolving technical issues for Robinhood employees. You'll be handling everything from hardware and software support to enterprise applications, primarily focusing on the macOS platform. The role requires a blend of technical expertise and excellent communication skills.

As a Support Engineer, you'll be responsible for managing critical infrastructure, ensuring smooth operations across multiple offices, and contributing to the company's growth by maintaining and improving technical systems. You'll work closely with teams across the organization, participating in release management, security updates, and process improvements.

The ideal candidate should bring strong enterprise technical support experience, particularly with platforms like Google Workspace, Okta, and Slack. You should be comfortable working with various operating systems, especially macOS, and have experience with MDM solutions. Your problem-solving abilities and customer service skills will be essential in this role.

Robinhood offers a collaborative and inclusive work environment where diversity is valued and innovation is encouraged. They're looking for individuals who are passionate about their mission and ready to contribute to building a financial system that works for everyone. The company provides comprehensive benefits and is committed to supporting employee growth and development.

This is an excellent opportunity for someone who wants to be part of a mission-driven organization that's transforming the financial industry while working with cutting-edge technology and supporting a dynamic workforce.