Tech Support Engineer

RocketLit, an innovative education technology company, is seeking a Tech Support Engineer to bridge the gap between customer support and development teams. This role combines technical troubleshooting with project support for our flagship assessment platform, InnerOrbit.

The position offers a unique opportunity to work with cutting-edge science learning technology that helps educators make data-driven instructional decisions. As a Tech Support Engineer, you'll be instrumental in maintaining and improving our platform that has served millions of students and continues to grow rapidly.

The ideal candidate will possess a blend of technical skills and communication abilities, with experience in PHP, JavaScript, SQL, and web development fundamentals. You'll work in a remote environment with a small but growing team, contributing to both technical support and quality assurance efforts.

We offer competitive compensation ($55K-$75K), comprehensive benefits including medical/dental/vision coverage and 401k matching, and significant growth opportunities. The role provides a perfect stepping stone for those interested in advancing into software engineering and web development.

RocketLit's mission is to revolutionize science education through adaptive learning and assessment platforms. Our products, RocketLit and InnerOrbit, serve content at different complexity levels, allowing students to progress at their own pace while providing teachers with detailed performance data.

Join our dynamic team and help shape the future of education technology while developing your technical skills in a supportive, innovative environment. This role offers the perfect blend of technical challenge and meaningful impact in education.