Tech Support Engineer
Description For Tech Support Engineer
RocketLit, an innovative education technology company, is seeking a Tech Support Engineer to bridge the gap between customer support and development teams. This role combines technical troubleshooting with project support for our flagship assessment platform, InnerOrbit.
The position offers a unique opportunity to work with cutting-edge science learning technology that helps educators make data-driven instructional decisions. As a Tech Support Engineer, you'll be instrumental in maintaining and improving our platform that has served millions of students and continues to grow rapidly.
The ideal candidate will possess a blend of technical skills and communication abilities, with experience in PHP, JavaScript, SQL, and web development fundamentals. You'll work in a remote environment with a small but growing team, contributing to both technical support and quality assurance efforts.
We offer competitive compensation ($55K-$75K), comprehensive benefits including medical/dental/vision coverage and 401k matching, and significant growth opportunities. The role provides a perfect stepping stone for those interested in advancing into software engineering and web development.
RocketLit's mission is to revolutionize science education through adaptive learning and assessment platforms. Our products, RocketLit and InnerOrbit, serve content at different complexity levels, allowing students to progress at their own pace while providing teachers with detailed performance data.
Join our dynamic team and help shape the future of education technology while developing your technical skills in a supportive, innovative environment. This role offers the perfect blend of technical challenge and meaningful impact in education.
Responsibilities For Tech Support Engineer
- Communicate with educators via chat and email regarding Tier 2 support issues
- Shape support tasks for the development team
- Document technical issues using browser-based developer tools, SQL, and codebase
- Pinpoint problem sources in DOM, console, database, or code
- QA bug fixes and new features
- Create screen recordings and replicate technical issues
- Work closely with development and customer support teams
Requirements For Tech Support Engineer
- 1+ years of SQL experience
- 1+ years experience with PHP or equivalent backend code experience
- 1+ years experience with Javascript
- 1+ years experience with HTML and CSS
- Highly organized
- Experience with task management software
- Experience with QAing web applications
- Ability to read and write basic SQL
- Basic understanding of HTML, CSS, and Javascript
- Experience using Git
- Comfortable navigating and evaluating code in an IDE (JetBrains / PHPStorm)
Benefits For Tech Support Engineer
- Medical, Dental, Vision
- 401k with matching
- 100% Remote work (aside from the occasional retreat or education conference)
- A small, yet quickly growing, fun, creative, innovative, and driven team
- Mentoring and valuable experience, providing room for growth
