Customer Support Engineer

Rojo Consultancy is a global technology consulting firm specializing in systems integration, API management, and data analytics for Fortune 500 companies. As a Customer Support Engineer in the Managed Services team, you'll be responsible for ensuring seamless integration and support for enterprise clients. The role involves real-time monitoring, troubleshooting, and performance optimization of integration platforms.

You'll be working with cutting-edge technologies including SAP, SnapLogic, Splunk, and various cloud platforms. The position requires 3-6 years of IT experience, with a focus on integration support and monitoring tools. You'll be part of a diverse, global team operating 24/7, solving complex integration challenges and ensuring customer satisfaction.

The ideal candidate should have experience with major enterprise platforms like Salesforce, AWS, and MS Dynamics CRM, along with a strong foundation in programming. You'll need to be comfortable with rotational shifts and hybrid work arrangements from the Pune office.

Rojo offers excellent growth opportunities, including professional development through training and education budgets, exposure to innovative projects, and a multicultural work environment with colleagues from over 20 nationalities. The company values diversity and inclusion, making it an ideal workplace for professionals looking to make an impact in enterprise integration while growing their careers.