Customer Service Manager
Description For Customer Service Manager
The Customer Service Manager at Safeway ensures all customers receive fast, friendly, and accurate checkout service by implementing the spirit of customer first, second to none. This role is critical in managing the front-end operations of the store, including supervising front-end staff, handling cash operations, and maintaining excellent customer service standards.
The position requires strong leadership abilities to manage and schedule Front End Clerks, Courtesy Clerks, and Service Supervisors. The manager oversees crucial daily operations including cash balancing, reconciliation, and payroll reports while supporting overall store sales and operating plans.
Key responsibilities include championing customer service programs, handling customer relations, supervising front-end activities, managing cash control procedures, and assisting in hiring and training staff. The role demands excellent communication skills, the ability to maintain composure under pressure, and strong operational knowledge of front-end systems and procedures.
Working in a temperature-controlled store environment with occasional exposure to outdoor conditions, this position requires physical capabilities including lifting up to 55 lbs and standing for extended periods. The role is classified as safety-sensitive, emphasizing the importance of maintaining safety and health standards for both employees and customers.
This is an excellent opportunity for someone who excels in retail management, has strong leadership capabilities, and is passionate about delivering exceptional customer service in a fast-paced retail environment. The position offers the chance to play a crucial role in one of America's largest food and drug retailers while developing valuable management experience.
Responsibilities For Customer Service Manager
- Manages and schedules duties of Front End Clerks, Courtesy Clerks, and Service Supervisors
- Handles customer relations and resolves customer complaints
- Oversees daily cash, balancing, reconciliation and payroll reports
- Directs and supervises front end activities including customer traffic monitoring
- Handles cash flow and controls including safe transactions
- Assists with interviewing and hiring of front end staff
- Controls shrink and prevents sale of out of code items
- Ensures cleanliness, safety and appearance of Front End physical area
Requirements For Customer Service Manager
- Strong communication, leadership, team building and interpersonal skills
- Ability to deal with the public and project a positive image
- Ability to lift up to 55 lbs
- Ability to stand or walk for long periods of time
- Knowledge of interviewing techniques and basic employment law
- Ability to operate PCs and checkstand equipment
- Knowledge of basic mathematics and weights and measures
- Mental alertness and good understanding of Company practices
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