Customer Success Manager

Salesforce Inc. is seeking a Customer Success Manager in Dallas, TX. This role serves as a named resource and partner for Signature Success organizations, orchestrating deliverables and coordinating the day-to-day customer Signature experience. The ideal candidate will develop deep relationships with customer team members, provide technical recommendations, support Customer Success Strategy, and act as a liaison to Salesforce Technology and Product teams.

Key responsibilities include:

• Orchestrate all deliverables for Signature Success organizations
• Develop relationships with customer team members and apply industry knowledge
• Identify opportunities to use the Salesforce platform in key business processes
• Advocate for innovation and early adoption of platform capabilities
• Provide technical recommendations on solutions and enhancements
• Support Customer Success Strategy by monitoring Salesforce adoption and utilization
• Act as a liaison to Salesforce Technology, Product, and Technical Support teams
• Advise customers on technology changes and mitigation strategies
• Identify and address renewal risks for license and success plans subscriptions

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related quantitative discipline
• 3 years of experience in the job offered or related field
• Proficiency in Apex Data Loader, SOQL, Visual Force, Apex Web Services, Dashboards, Process Builder, Apex Triggers, Apex Language, Java, HTML, and Salesforce Vlocity (3 years)

Telecommuting is an option, with some travel to Salesforce offices potentially required. Salesforce is an Equal Opportunity & Affirmative Action Employer committed to creating an inclusive and diverse workforce.