Customer Success Manager

Salesforce Inc., the global leader in CRM solutions, is seeking a Customer Success Manager to join their team in San Francisco, with remote work options available. This role is crucial in bridging the gap between customers and Salesforce's solutions, requiring a blend of technical expertise and customer relationship management skills.

The position demands a Master's degree in Computer Science, Engineering, or related field, combined with 2 years of relevant experience. The role involves developing and maintaining key customer relationships, understanding business priorities, and ensuring optimal utilization of Salesforce solutions. You'll be responsible for tracking root cause analysis, advocating for customers during critical issues, and providing strategic guidance on new feature implementations.

This opportunity offers a competitive salary range of $168,397 - $199,700, along with comprehensive benefits including incentive compensation and equity. The role provides a unique combination of technical challenge and customer interaction, making it ideal for professionals who excel in both technical understanding and relationship management.

Working at Salesforce means joining a company at the forefront of enterprise cloud computing, with a strong commitment to customer success and innovation. You'll be part of a team that values collaboration, technical excellence, and customer satisfaction, while having the flexibility of remote work options with occasional travel to Salesforce offices as needed.