Technical Support Engineer

Salesforce Inc. is seeking a Technical Support Engineer in Indianapolis, IN. This role serves as a Sales Cloud subject matter expert, managing global and strategic enterprise cases, and addressing escalated technical and business issues. Key responsibilities include:

• Developing and maintaining technical expertise in assigned product areas
• Coordinating and resolving critical technical issues
• Leading end-to-end customer experiences
• Communicating effectively about caseload to Support Agents and management
• Identifying and addressing training/education gaps within the team
• Sharing best practices and contributing to the team knowledge base
• Advocating for clients' priorities internally

The ideal candidate will have at least five years of experience in this role or a related field. Special skill requirements include:

1. Documenting functional requirements for application designers and developers
2. Proficiency with Lightning UI and FLOWS
3. Business process management expertise
4. Understanding of technical architecture
5. Ability to map business requirements
6. Experience with VisualForce
7. Strong root cause analysis skills
8. Capability in optimizing and performance tuning

Telecommuting is an option for this role. Salesforce is committed to equality, diversity, and inclusion, offering equal employment opportunities and various benefits. Compensation will be based on factors such as location, job level, knowledge, skills, and experience.

Apply now to join a company that values innovation, customer success, and making a positive impact on the world.