Technical Support Engineer - Additional language required
Description For Technical Support Engineer - Additional language required
MuleSoft, a Salesforce company, is seeking a Technical Support Engineer with additional language requirements to join their Customer Support team. This role combines technical expertise with customer service excellence, focusing on resolving complex platform-related issues and driving customer success.
The position offers an exciting opportunity to work with cutting-edge integration technologies while providing crucial support to enterprise customers. You'll be responsible for troubleshooting sophisticated technical challenges, working with various technologies including Web Services, HTTP, JMS, and JEE application servers.
As a Technical Support Engineer, you'll be at the forefront of customer success, helping clients overcome technical challenges while working closely with development teams. The role requires strong technical abilities in Java development, database concepts, and integration technologies, combined with excellent communication skills in multiple languages.
The ideal candidate will have a strong background in technical support, with experience in Java development and enterprise integration technologies. You'll need to be fluent in English plus one additional language (French, German, Portuguese, or Dutch), combining technical expertise with strong communication skills.
This role offers excellent growth opportunities, allowing you to build expertise in enterprise software while making a direct impact on customer success. You'll be part of a team that takes pride in maintaining high customer satisfaction and operational efficiency, working with modern technologies and contributing to the success of a leading enterprise software platform.
Responsibilities For Technical Support Engineer - Additional language required
- Take ownership of customer issues through to resolution
- Liaise and work closely with internal teams on escalated technical issues
- Provide feature explanation and implementation standard methodologies
- Create knowledge base materials
- Respond promptly to technical support requests
- Diagnose and troubleshoot technical issues
- Collaborate with multi-functional teams
- Document and track support cases
- Escalate critical issues to development teams when vital
Requirements For Technical Support Engineer - Additional language required
- Fluency in French, German, Portuguese or Dutch in addition to English
- Proven experience in a Technical Support environment
- Strong understanding of REST and SOAP web-based services
- Experience troubleshooting Internet technologies: HTTP, firewalls, web servers, proxy servers
- In-depth knowledge of database concepts and data management (RDBMS) and SQL
- Experience in Java development and concepts
- Experience with JEE Application Servers and Containers
- Deep knowledge of Internet technologies and protocols
- Experience with SOAP, REST, Webservices, Tomcat, XML, JMS, WS, and SOA/Integration technologies
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