Accessibility Leader, Technical Support Engineering

Salesforce is seeking a dynamic Accessibility Leader to head their Technical Support Engineering team globally. This strategic leadership role offers exceptional opportunities to drive inclusion and accessibility initiatives while leading a specialized team of support engineers. The position combines technical leadership with accessibility advocacy, requiring a blend of technical expertise and inclusive leadership skills. The role involves representing Salesforce in industry forums, developing scalable solutions, and ensuring 24/7 support operations.

The ideal candidate will bring strong accessibility knowledge, proven leadership experience, and a passion for creating inclusive technical solutions. They will be responsible for developing strategies to grow the Accessibility Support business, mentoring team members, and driving performance while maintaining Salesforce's high standards of customer success.

Key responsibilities include optimizing support processes, collaborating across functions, and implementing knowledge-driven practices. The role offers significant growth opportunities through Salesforce's comprehensive training programs, executive exposure, and involvement in their 1:1:1 philanthropic model. The position is based in major Salesforce offices across the US, with potential travel requirements.

This role is perfect for a technical leader who is passionate about accessibility and inclusion, capable of building and leading high-performance teams, and excited about making a significant impact in the enterprise software industry. The position offers the chance to work with a company recognized for innovation and corporate responsibility, while driving meaningful change in accessibility and inclusive technology.