Agentforce Success Engineer, Senior Manager

Global leader in CRM and enterprise cloud solutions, providing businesses with software for sales, service, marketing, and more.
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AI · Enterprise SaaS

Description For Agentforce Success Engineer, Senior Manager

Join Salesforce as an Agentforce Success Engineer, Senior Manager in a role focused on technical optimization and strategic guidance of Agentforce for customers. As a trusted advisor, you'll provide advanced expert guidance and training, ensuring customers achieve their business objectives. The position involves collaborating with internal account teams to address technical challenges and drive product improvements.

You'll serve as the primary contact for Salesforce's Agentforce customers, maintaining awareness of customer needs, potential risks, and value drivers. The role requires deep technical expertise in Salesforce's ecosystem, particularly in AI and Agentforce implementations. You'll be responsible for conducting workshops, optimizing configurations, and ensuring best practices adoption.

This IC role demands strong technical capabilities combined with excellent communication skills. You'll need 5+ years of enterprise consulting experience, deep knowledge of Salesforce platforms, and expertise in various development tools. The ideal candidate will have a proactive approach to customer success, strong data management skills, and the ability to work effectively in fast-paced environments while maintaining high standards for data ethics and privacy.

Working with cross-functional teams, you'll help customers maximize their Agentforce investment through technical optimization, strategic guidance, and implementation support. The position offers the opportunity to work with cutting-edge AI technology while making a significant impact on customer success.

Last updated 2 hours ago

Responsibilities For Agentforce Success Engineer, Senior Manager

  • Assess customer readiness and provide personalized guidance for activation & consumption
  • Provide advanced technical guidance and best practices for Agentforce
  • Conduct workshops for customer proficiency and self-sustaining implementation
  • Design and optimize Agentforce configurations for customer needs
  • Support and grow end-user Agentforce consumption
  • Work with Product team on technical issues and improvements

Requirements For Agentforce Success Engineer, Senior Manager

JavaScript
Java
  • 5+ years experience in enterprise consulting and implementing software solutions
  • Foundational knowledge of AI and AI concepts, Agentforce and Salesforce Clouds
  • Outstanding communication skills and ability to work with multi-functional teams
  • Proactive and self-starting attitude
  • Experience with Salesforce technical architecture
  • Knowledge of APIs, Standard and Custom Objects, APEX
  • Proficiency with Data Cloud and data management principles
  • Understanding of SLDS, XML, HTML, SQL, Javascript, JSON, and CSS

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