AI Backend Engineer/Distributed System Engineer-MTS/SMTS/LMTS

Service Cloud by Salesforce is revolutionizing customer service through its innovative platform that enables efficient, personalized support across multiple channels. As an AI Backend Engineer/Distributed System Engineer, you'll join a dynamic team focused on shaping the future of AI-powered customer service solutions. The role combines cutting-edge AI/ML development with enterprise-scale distributed systems engineering.

The position offers a hybrid work environment where individual strengths are celebrated and autonomous decision-making is encouraged. You'll be working on crafting new products serving thousands of enterprise customers, using innovative AI technology while maintaining high quality and throughput standards.

Key technical aspects include designing and implementing scalable AI/ML solutions, leading prototype development, and ensuring robust testing and deployment practices. The role requires expertise in AI/ML systems, particularly in areas like Generative AI, RAG systems, and large language models.

This is an excellent opportunity for someone passionate about AI engineering who wants to make a real impact in enterprise software. You'll be part of Salesforce's innovative culture, working with cutting-edge technology while enjoying comprehensive benefits and professional growth opportunities. The role offers a perfect blend of technical challenge and business impact, making it ideal for engineers who want to shape the future of AI-powered customer service.