Associate Technical Account Manager

Global leader in CRM and enterprise cloud computing solutions
$75,000 - $120,000
Backend
Entry-Level Software Engineer
Hybrid
5,000+ Employees
1+ year of experience
Enterprise SaaS

Description For Associate Technical Account Manager

Salesforce is seeking an Associate Technical Account Manager to join their team in Atlanta, GA, with hybrid work options available. This role sits at the intersection of technical expertise and customer success, focusing on supporting and optimizing customers' Tableau environments. The position requires a Master's degree in a technical field and combines hands-on technical work with customer-facing responsibilities. You'll be responsible for understanding customer needs, providing technical guidance, troubleshooting complex issues, and ensuring optimal performance of Tableau implementations. This role offers an excellent opportunity to work with cutting-edge technology while developing both technical and business skills at a leading enterprise software company. The position involves collaboration with multiple teams, including Sales, Engineering, and Product Management, providing a broad exposure to different aspects of the business. The role includes opportunities for professional growth through technical presentations, training delivery, and contributions to the Tableau community.

Last updated 6 days ago

Responsibilities For Associate Technical Account Manager

  • Develop in-depth understanding of customer's Tableau environment and business needs
  • Provide guidance for optimal health and performance of Tableau ecosystem
  • Perform troubleshooting and debugging with root cause analysis
  • Oversee Tableau Blueprint's Agility arm implementation
  • Build relationships with Sales, Engineering, and Product Management teams
  • Manage escalations on critical cases
  • Conduct quarterly reporting and deployment reviews
  • Identify revenue opportunities
  • Contribute to Tableau knowledge and community resources
  • Prepare and deliver technical presentations and training

Requirements For Associate Technical Account Manager

Java
JavaScript
Python
  • Master's degree or foreign equivalent in Computer Science, Systems Science, Engineering (any field), or closely related quantitative discipline
  • 1 year of experience in job offered or related field
  • Experience with Java
  • Experience with C#
  • Experience with JavaScript
  • Experience with HTML
  • Experience with CSS
  • Experience with Python
  • Experience with REST
  • Experience with SOAP

Benefits For Associate Technical Account Manager

Medical Insurance
Dental Insurance
Vision Insurance
401k
  • Comprehensive benefits package
  • Equal employment opportunity
  • Inclusive workplace
  • Location-based compensation

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