Associate Technical Support Engineer, Sales Cloud
Description For Associate Technical Support Engineer, Sales Cloud
Salesforce is seeking an Associate Technical Support Engineer for their Sales Cloud product in Tokyo, Japan. This role is part of the Customer Success team, focusing on resolving technical challenges and inquiries from customers. The position requires a blend of technical expertise and customer service skills, with responsibilities ranging from troubleshooting complex technical issues to maintaining product knowledge and creating documentation. The ideal candidate will have experience with web technologies, databases, and customer support, along with strong communication skills in both Japanese and English. This role offers an opportunity to work with cutting-edge cloud technology while contributing to customer success in a global enterprise environment. The position comes with comprehensive benefits and opportunities for professional growth within a company known for its commitment to equality and innovation in the workplace.
Responsibilities For Associate Technical Support Engineer, Sales Cloud
- Establish and maintain technical expertise in product functionality for assigned areas
- Perform excellent analysis, troubleshooting, and problem-solving
- Maximize customer satisfaction through managing customer expectations and experience
- Participate actively in ongoing job-related training
- Effectively investigate, document, and prioritize customer issues
- Maximize technical capability and productivity of team members
- Collaborate with global support and development teams
- Perform multitasking and efficient work execution under pressure
- Create and manage knowledge documentation
Requirements For Associate Technical Support Engineer, Sales Cloud
- Bachelor's degree or equivalent work experience
- Excellent written and verbal communication skills
- Understanding of Internet technologies (firewalls, web servers, proxy servers)
- Experience in engineering, programming, or technical support
- Experience with HTML and CSS implementation
- Understanding of system configurations including web, application, and database servers
- Experience with database concepts, data management (RDBMS), and SQL
- Experience in handling customer complaints and stakeholder coordination
- Fluent Japanese (speaking, reading, and writing) and English (reading and writing required, speaking preferred)
Benefits For Associate Technical Support Engineer, Sales Cloud
- Comprehensive benefits package
- Equal employment opportunity
- Inclusive workplace initiatives
- Location-based compensation
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