Associate Technical Support Engineer, Sales Cloud
Description For Associate Technical Support Engineer, Sales Cloud
Salesforce is seeking an Associate Technical Support Engineer for their Sales Cloud product in Tokyo, Japan. This role is part of the technical support team dedicated to resolving customer technical challenges and inquiries. The position combines technical expertise with customer service excellence, focusing on Sales Cloud product knowledge and technical problem-solving capabilities.
The ideal candidate will join a specialized team of experts who are proficient in Sales Cloud products and specific technical domains. Your mission will be to provide high-quality technical support services while maintaining exceptional customer satisfaction levels. You'll work in a dynamic environment where you'll need to balance multiple priorities, collaborate with global teams, and continuously enhance your technical knowledge.
Key aspects of the role include technical troubleshooting, customer interaction management, and contribution to knowledge base development. You'll need to demonstrate strong analytical skills, proficiency in various web technologies, and database management systems. The position requires both Japanese and English language skills, making it ideal for bilingual technical professionals.
This role offers an opportunity to work with cutting-edge cloud technology while developing expertise in one of the world's leading CRM platforms. You'll be part of a company that values equality, innovation, and professional growth, with access to comprehensive benefits and development opportunities. The position is ideal for someone who combines technical aptitude with strong communication skills and a customer-centric mindset.
Responsibilities For Associate Technical Support Engineer, Sales Cloud
- Establish and maintain technical expertise in product features of the assigned area
- Perform excellent analysis, troubleshooting, and problem solving
- Maximize customer satisfaction through managing customer expectations and experience
- Actively participate in ongoing work-related training
- Demonstrate ability to effectively investigate, document, and prioritize customer issues
- Maximize technical capability and productivity of team members
- Collaborate with global support/development teams
- Execute multiple tasks efficiently under pressure
- Create and manage knowledge documentation
Requirements For Associate Technical Support Engineer, Sales Cloud
- Degree or equivalent relevant work experience
- Excellent written and verbal communication skills
- Understanding of Internet technologies: firewalls, web servers, proxy servers
- Practical experience in engineering, programming, or technical support
- Experience with HTML and CSS implementation
- Understanding of system configuration including web, application, and database servers
- Experience with database concepts, data management (RDBMS), and SQL
- Experience in handling complaints and coordinating with stakeholders
- Japanese (fluent conversation and writing) / English (reading and writing required, conversation preferred)
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