Customer Centric Engineering SMTS

Join Salesforce's high-impact global engineering team as a Customer Centric Engineer within R&D. This role focuses on delivering Customer Love by solving complex technical customer escalations and championing trust strategy throughout the company. Salesforce, prioritizing trust as their #1 value, handles billions of daily transactions for 150,000+ companies demanding high quality and responsiveness.

As a Staff Software Engineer in Customer Centric Engineering, you'll investigate, reproduce, and diagnose complex issues affecting customers. The role requires a unique blend of technical expertise and customer service orientation. You'll work with Java, databases, and web technologies to resolve critical escalations from Technical Support.

Key aspects include deep troubleshooting, root cause analysis, and developing debugging tools while collaborating with product teams. You'll serve as a technical expert, building relationships across Customer Services, R&D, and data center operations. The position offers opportunities for international travel for training and mentoring, though no formal travel is required.

The ideal candidate combines strong developer-level technical skills with excellent communication abilities and a passion for problem-solving. You'll need experience with object-oriented programming (preferably Java), databases, and web technologies. Knowledge of Salesforce/Force.com development, mobile app development, and tools like Splunk would be advantageous.

This role offers a unique opportunity to impact customer satisfaction directly while working with cutting-edge technology at a global scale. You'll be part of a team that ensures the reliability and performance of Salesforce's critical cloud applications while championing trust throughout the organization.