Customer Success Manager - Core

Salesforce is seeking a Customer Success Manager (CSM) for their Signature Success team to serve as a primary contact for their largest and highest-profile customers. This role combines technical expertise with customer relationship management, requiring the ability to translate complex technical concepts into business value. The CSM will be responsible for helping customers maximize their Salesforce investment through proactive guidance, technical support, and strategic advisory services.

The position demands a professional who can build and maintain strong relationships with customer stakeholders while coordinating cross-functional teams to deliver solutions. You'll be working with a small number of assigned accounts, focusing on their business goals and technical health. The role includes conducting quarterly reviews, managing high-severity cases, and ensuring successful adoption of Salesforce features and releases.

As a trusted advisor, you'll need exceptional communication skills to interact with executive leadership and technical teams alike. The ideal candidate brings 5+ years of relevant industry experience, deep technical understanding, and the ability to drive customer success through proactive support and relationship building. This hybrid role requires 3-4 days per week in the office, offering the opportunity to work with enterprise-level clients while being part of a dynamic team at a leading global technology company.

Working at Salesforce means joining a company at the forefront of enterprise cloud computing, where you'll have the opportunity to impact how major organizations utilize technology to transform their businesses. The role offers significant growth potential and the chance to work with cutting-edge technology while developing both technical and leadership skills.