Customer Success Manager - Marketing Cloud

Salesforce, a global leader in CRM solutions, is seeking a Customer Success Manager for their Marketing Cloud division. This role combines technical expertise with customer relationship management, requiring 5+ years of industry experience. The position involves serving as a primary contact for Salesforce's largest customers, focusing on maximizing their platform investment and ensuring technical success.

The ideal candidate will act as a trusted advisor, building deep relationships with customers while maintaining extensive knowledge of the Salesforce platform. You'll be responsible for proactive platform optimization, managing critical peak events, and serving as a technical interface between customers and internal teams. The role demands exceptional communication skills, professional demeanor, and the ability to quickly adapt to new technologies.

Key responsibilities include functioning as a Marketing Cloud Subject Matter Expert, orchestrating Signature deliverables, maintaining executive-level relationships, and ensuring customer success through proactive support and guidance. You'll conduct quarterly reviews, manage high-severity cases, and drive platform adoption and feature implementation.

The position offers comprehensive benefits including health coverage, financial perks, parental leave, and various other benefits through Salesforce's renowned benefits program. The company is recognized for its 1:1:1 philanthropy model and consistently ranks among the world's most innovative and caring companies. Working at Salesforce means joining a culture that values both professional growth and giving back to the community.

This hybrid role requires 3-4 days per week in the Mexico City office, offering a balance between collaborative in-person work and flexibility. Join a company that generated $13.28 billion in revenue while maintaining strong corporate values and a commitment to customer success.