Customer Success Manager, Marketing Cloud

Salesforce is seeking a Customer Success Manager (CSM) for their Marketing Cloud division to serve as a primary contact for their largest and highest-profile customers. This role combines technical expertise with customer relationship management, requiring the ability to understand complex technical implementations while maintaining strong business relationships. The CSM will be responsible for ensuring customer success through platform optimization, proactive service delivery, and strategic advisory. Working within the Signature Success team, the position demands excellent communication skills, technical acumen, and the ability to translate technical concepts into business value. The role offers the opportunity to work with enterprise-level clients, influence platform adoption, and drive customer satisfaction while working with cross-functional teams. Based in Sao Paulo, this hybrid position requires 3-4 days per week in the office and occasional after-hours support for critical customer needs. The ideal candidate will have 5+ years of relevant experience and a strong background in technical customer success or similar roles.