Customer Success Manager, Marketing Cloud

Salesforce is a leading cloud-based customer relationship management (CRM) platform provider.
Backend
Mid-Level Software Engineer
Hybrid
5+ years of experience
Enterprise SaaS
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Description For Customer Success Manager, Marketing Cloud

As a Marketing Cloud Customer Success Manager (CSM) at Salesforce, you will be a trusted advisor for customers with Signature Success Plan. Your role involves forging deep relationships with customers and account teams, maintaining awareness of key events, needs, potential risks, and value drivers. You'll focus on improving customers' technical and operational health, helping them realize maximum value from their Salesforce investment.

Key responsibilities include:

  • Serving as the Marketing Cloud Subject Matter Expert (SME) for customers
  • Orchestrating Signature results, experience, and renewal/expansion
  • Nurturing relationships with customer IT and business executive leadership
  • Helping customers achieve business goals on the Salesforce Marketing platform
  • Communicating the value of Signature Success
  • Advocating for customers during high severity cases
  • Conducting quarterly reviews and providing tailored release recommendations
  • Building strong relationships across Sales, Engineering, and Product Management teams

Requirements:

  • 5+ years of relevant industry expertise
  • Outstanding communication and presentation skills
  • Ability to analyze technical concepts and translate them into business terms
  • Proficiency in Swiss-German or French and English
  • Experience leading cross-functional teams

Preferred qualifications:

  • Deep understanding of Digital Marketing processes and Marketing Cloud
  • Salesforce product certifications
  • Experience working with Enterprise-level customers
  • Additional European languages

This is a hybrid role with an expectation to be in-office around 3 days a week when local to an office.

Last updated 3 months ago

Responsibilities For Customer Success Manager, Marketing Cloud

  • Function as the Marketing Cloud Subject Matter Expert (SME) for customers
  • Orchestrate Signature results, experience, and renewal/expansion
  • Nurture relationships with customer IT and business executive leadership
  • Help customers achieve business goals on the Salesforce Marketing platform
  • Communicate the value of Signature Success
  • Advocate for customers during high severity cases
  • Conduct quarterly reviews and provide tailored release recommendations
  • Build strong relationships across Sales, Engineering, and Product Management teams

Requirements For Customer Success Manager, Marketing Cloud

  • 5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture
  • Outstanding communication and presentation skills
  • Ability to analyze technical concepts and translate them into business terms
  • Proficiency in Swiss-German or French and English
  • Experience leading cross-functional teams

Benefits For Customer Success Manager, Marketing Cloud

  • Opportunity to work with enterprise-level customers
  • Hybrid work environment

Interested in this job?