Customer Success Manager (Salesforce Mandatory) - Hyderabad

Salesforce, the leading Customer Company, is seeking a Customer Success Manager with mandatory Salesforce expertise for their Signature Success Plan team. This role combines technical prowess with strategic customer relationship management, requiring 8+ years of relevant experience. The position involves working in 24/7 shifts, specifically night shifts (5:30/6:30 PM - 2:30/3:30 AM IST), and requires hybrid work attendance 2-3 days per week at the Hyderabad office.

The role demands deep product knowledge and technical expertise, focusing on helping enterprise customers maximize their Salesforce investment. As a CSM, you'll be the primary point of contact, bridging technical and business concerns while coordinating deliverables from onboarding through contract renewal. You'll work closely with multiple teams, including Product Management, Sales, Technical Support, and Engineering.

Key responsibilities include strategic guidance, stakeholder alignment, and technical problem-solving. You'll need to demonstrate expertise in Salesforce platforms, strong consulting skills, and the ability to influence C-level conversations. The position requires excellent communication skills, experience with databases and security infrastructure, and the ability to drive business value through technology solutions.

Salesforce offers a compelling work environment focused on equality and improving the world through business. They provide comprehensive benefits, including equal pay initiatives, employee resource groups, and inclusive benefits packages. The company maintains a strong commitment to diversity and equality in the workplace, making it an ideal choice for professionals seeking both technical challenges and meaningful impact.

This role presents an excellent opportunity for experienced professionals looking to advance their careers in customer success while working with cutting-edge technology and contributing to business transformation at a global scale.