Customer Success Manager - Salesforce Marketing Cloud (SFMC Experience Mandatory)

Salesforce, the global leader in CRM solutions, is seeking a Customer Success Manager for their Marketing Cloud division. This role is part of the Signature Success team, focusing on serving Salesforce's largest and highest-profile customers. The position demands a unique blend of technical expertise and business acumen, working directly with enterprise clients to maximize their Salesforce investment.

The CSM will serve as a trusted advisor, building deep relationships with customers while maintaining a comprehensive understanding of their technical implementation and business goals. They will be responsible for proactive platform optimization, managing critical peak events, and ensuring customer success through various initiatives and services.

This role offers an opportunity to work with cutting-edge marketing technology while interfacing with executive-level stakeholders. The ideal candidate will combine strong technical knowledge of Salesforce Marketing Cloud with exceptional communication skills and a customer-centric mindset. They will be responsible for driving customer value, managing technical implementations, and ensuring high customer satisfaction and retention.

The position requires expertise in marketing automation, digital marketing processes, and the ability to translate complex technical concepts into business value. The role involves both strategic planning and hands-on technical guidance, making it ideal for professionals who enjoy both technical and relationship-building aspects of customer success.

Working at Salesforce means joining a company known for its innovative culture and commitment to customer success. The role offers exposure to enterprise-level implementations and the opportunity to work with some of the world's leading brands. The position requires occasional flexibility for after-hours support, demonstrating the company's commitment to customer success.