Customer Success Manager, Senior Manager (Tableau)
Description For Customer Success Manager, Senior Manager (Tableau)
The Customer Success Manager, Senior Manager position at Salesforce focuses on serving as a trusted Tableau advisor for customers. This senior-level role combines business and technical expertise to manage customer relationships effectively. The position involves working closely with enterprise clients to optimize their Tableau environment, provide technical guidance, and ensure customer success.
The role requires a seasoned professional with 10+ years of experience in supporting enterprise software applications, with deep knowledge of databases, cloud technologies, and system administration. The ideal candidate will possess strong technical troubleshooting abilities while maintaining excellent communication skills to interact with stakeholders at all levels, including C-suite executives.
As a Customer Success Manager, you'll be responsible for developing deep understanding of customer environments, offering best practices, managing escalations, and creating strategic roadmaps for clients. The position offers the opportunity to work with cutting-edge business intelligence technology while contributing to Tableau's growing community and knowledge base.
This role is perfect for someone who combines technical expertise with strong business acumen and enjoys building long-term relationships with enterprise clients. You'll be part of Salesforce's prestigious team, working with one of the leading companies in the business intelligence and analytics space, while having the opportunity to impact how organizations leverage data visualization and analytics tools.
Responsibilities For Customer Success Manager, Senior Manager (Tableau)
- Develop understanding of customer's Tableau environment, business stakeholders, and analytical needs
- Offer best practice guidance for Tableau ecosystem performance
- Apply troubleshooting and debugging skills
- Build cross-functional relationships with Sales, Engineering, and Product Management
- Provide escalation management on critical cases
- Create roadmap focusing on customer situation/goal setting
- Provide solutions and recommendations to establish/expand Tableau usage
- Identity revenue opportunities and partner with account team
- Communicate with IT and business stakeholders
- Contribute to Tableau knowledge, community, and training resources
- Prepare and deliver custom business and technical presentations
Requirements For Customer Success Manager, Senior Manager (Tableau)
- 10+ years demonstrated experience supporting and troubleshooting commercial end user software applications
- Experience supporting enterprise level, mission-critical applications
- Strong understanding of relational databases, enterprise data warehouse techniques, OLAP
- 10+ years of experience with Cloud, databases, SQL, and Windows Server. Linux experience preferred
- Strong understanding of networking, server set-up and administration
- Excellent listening and research skills
- Strong communication skills
- Ability to build relationships with both Business and IT stakeholders
- Strong organizational skills and attention to detail
- Tableau related Certification (Nice to have)
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