Data Cloud Practices Architect

Salesforce is seeking a Data Cloud Practices Architect to join their Customer Success Group (CSG) Professional Services team. This pivotal role combines hands-on technical leadership with strategic customer engagement, split equally between delivery and internal enablement. The position requires deep expertise in Salesforce Data Cloud, with responsibilities spanning customer implementation support, employee training, and product development feedback.

The ideal candidate will serve as a technical advisor for enterprise Data Cloud customers while simultaneously building and maintaining internal knowledge resources. They will be responsible for leading mentorship programs, developing reference architectures, and creating reusable assets that scale Data Cloud expertise across the organization. The role demands strong technical capabilities in data management, customer data platforms, and cloud technologies, combined with excellent communication and leadership skills.

Key aspects of the role include managing multiple strategic clients, maintaining a 50% billable target, and acting as an escalation point for Data Cloud issues. The position offers the opportunity to shape the future of Salesforce's Data Cloud implementation practices while working with cutting-edge technology and enterprise-scale data solutions. The role provides a unique blend of technical architecture, customer success, and thought leadership opportunities.

Successful candidates will join a dynamic team focused on delivering exceptional customer outcomes while contributing to Salesforce's reputation as one of the Best Places to Work. The position offers the flexibility of remote work with minimal travel requirements (less than 10%), making it an ideal opportunity for experienced data professionals looking to make a significant impact in the enterprise data space.