Director, Software Engineering

Leading Customer Company providing AI + Data + CRM solutions to help companies connect with customers in new ways.
Machine Learning
Principal Software Engineer
In-Person
12+ years of experience
AI · Enterprise SaaS

Description For Director, Software Engineering

Salesforce, the Customer Company, is seeking a Senior Manager/Director of Software Engineering for their AI Cloud team. This role is crucial in leading the development of foundational AI services as part of Agentforce, their company-wide strategy to build AI at scale. The position offers an opportunity to work with revolutionary AI technology and impact millions of users globally.

The role combines technical leadership with people management, requiring expertise in AI/ML, platform technology, and team leadership. You'll be responsible for driving the execution of AI foundational services, collaborating with cross-functional teams, and ensuring service reliability. The ideal candidate will have extensive experience in building and scaling complex AI products in the SaaS industry, strong people management skills, and deep technical knowledge.

Working at Salesforce means joining a company that believes in business as the greatest platform for change. You'll be part of a team that's shaping the future of business with AI, while adhering to core values and improving the state of the world. The position offers the opportunity to work with cutting-edge AI technologies, lead high-performing teams, and make significant contributions to the AI Cloud platform.

The role requires a blend of technical expertise, leadership capabilities, and business acumen. You'll be working with state-of-the-art AI technologies, managing critical services, and driving innovation in AI applications. This is an excellent opportunity for someone passionate about AI technology who wants to make a significant impact at a leading enterprise software company.

Last updated a day ago

Responsibilities For Director, Software Engineering

  • Drive execution and delivery of Agentforce and AI foundational services
  • Partner with Product Managers and Technical Program Managers to track progress
  • Retain and attract top talent, develop high-performing teams
  • Be the service owner and ensure service reliability
  • Promote open communication and collaborative environment
  • Drive continuous improvement initiatives
  • Manage daily stand-ups as Scrum Master
  • Contribute to development tasks and coding when needed

Requirements For Director, Software Engineering

Python
  • Bachelor's degree in computer science or related field
  • 12+ years experience building and scaling complex AI products in SaaS industry
  • 5+ years of people management experience, 2+ years leading AI/ML teams
  • Knowledge of SaaS, PaaS, IaaS and public cloud offerings
  • Experience in SaaS incident management
  • Knowledge of software engineering best practices
  • Experience with agile development methodologies
  • Exceptional verbal and written communication skills
  • Strong organizational and project management abilities

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