Director, Technical Product Management, Service Delivery

Trust is Salesforce's #1 value, and the Technology Service Delivery product team is at the forefront of ensuring system availability, performance, and security. We're seeking a Director of Technical Product Management to join our Service Delivery team, focusing on our cloud-scale architecture including Hyperforce, our next-generation infrastructure.

This role combines technical expertise with product management leadership, requiring deep knowledge of cloud-scale architectures and strong interpersonal skills. You'll serve as a technical subject matter expert for Salesforce's cloud infrastructure, creating compelling content, understanding market trends, and collaborating across teams to deliver innovative solutions.

The position offers an opportunity to work with cutting-edge technology while driving the Service Delivery product portfolio roadmap. You'll be responsible for availability, performance, and security features across all Salesforce products globally. This role is perfect for someone who combines technical depth with strategic thinking and excellent communication skills.

Key aspects include promoting Salesforce's cloud-scale architecture, driving AI-centric automation, representing the company at industry events, and being a customer champion. You'll work in a fast-paced environment, both remotely and in-person, requiring adaptability and strong leadership skills.

The ideal candidate brings 8+ years of technical product management experience, preferably in cloud technologies, with a proven track record of leading cross-functional teams and handling challenging customer situations. This role offers competitive compensation and the chance to impact the world's most trusted enterprise cloud platform.