Director, Technical Program Management (Customer Success)

Salesforce is seeking a Director of Technical Program Management to lead their Customer Success technology initiatives. This senior leadership role combines technical expertise with strategic portfolio management, requiring a blend of technical acumen and leadership skills. The position offers an exciting opportunity to drive innovation at a global enterprise software leader, managing complex programs and a substantial P&L exceeding $50M. The role demands expertise in AI, particularly Einstein AI toolset, LLM, and modern data architecture, while leading cross-functional teams in a hybrid work environment. The ideal candidate will bring 10+ years of enterprise software experience, strong portfolio management capabilities, and proven leadership skills. This position offers the chance to shape the future of customer success technology while working with cutting-edge AI implementations. The role provides competitive compensation, comprehensive benefits, and the opportunity to work with industry-leading technology at one of the world's most innovative companies. The hybrid work model offers flexibility while maintaining team collaboration, requiring minimum 10 office visits per quarter in either Indianapolis or Dallas locations.