Director/Sr Director, Agentforce Success Engineer

Join Salesforce as a Director/Sr Director of Agentforce Success Engineering, leading a crucial team in our AI-powered Digital Labor Platform division. This role combines technical leadership with customer success, focusing on helping enterprise customers maximize their digital workforce potential through Agentforce.

As a senior leader, you'll guide a team of Success Engineers who are instrumental in helping customers unlock the full potential of their digital workforce. Your role will be pivotal in bridging technical implementation with business success, working closely with various stakeholders including Sales, Account Success, and Professional Services teams.

The position requires a unique blend of technical expertise in AI and customer success leadership, with opportunities to shape how major enterprises implement and scale their autonomous customer engagement solutions. You'll be responsible for developing strategies for Agentforce activation and consumption, while building and maintaining executive customer relationships.

This role offers an exciting opportunity to be at the forefront of AI implementation in enterprise settings, working with cutting-edge technology that enables 24/7 natural language customer engagement. You'll lead initiatives that directly impact how businesses transform their customer service through digital labor, while managing a team of skilled professionals and driving innovation in customer success strategies.

The ideal candidate will bring 8+ years of leadership experience in customer success, strong technical understanding of AI solutions, and a proven track record of developing high-performing teams. This position offers competitive compensation, with salaries ranging from $185,500 to $315,900, and the opportunity to work with industry-leading AI technology while shaping the future of customer engagement.