Email Operations Manager, Slack Marketing
Description For Email Operations Manager, Slack Marketing
Join Salesforce's Email Operations team as an Email Operations Manager for Slack Marketing, where you'll shape the future of customer communication and engagement. This role offers an exciting opportunity to build and manage sophisticated email campaigns that guide customers through their Slack journey. You'll leverage your expertise in email operations, data analysis, and marketing automation to create impactful customer experiences.
As a key team member, you'll work with cutting-edge marketing technologies, particularly Salesforce Marketing Cloud, to develop and optimize email campaigns that drive customer adoption and value realization. The role combines technical skills in SQL, HTML, and CSS with strategic thinking about customer engagement and journey mapping.
The position offers competitive compensation ranging from $127,200 to $174,900, with the flexibility of hybrid work arrangements (2-3 days in office) in either Seattle or Chicago. You'll be part of a dynamic team that values innovation, data-driven decision making, and operational excellence.
Your impact will extend across the organization as you collaborate with Growth Programs Managers, operations teams, and data engineering teams to define and execute sophisticated email programs. This role is perfect for someone who combines technical expertise with strategic thinking and has a passion for creating exceptional customer experiences through email marketing.
The ideal candidate brings 5+ years of email marketing experience, strong technical skills, and a proven track record of managing complex email operations. You'll have the opportunity to shape the future of how Slack engages with its customers while working within the larger Salesforce ecosystem, one of the world's leading enterprise software companies.
Responsibilities For Email Operations Manager, Slack Marketing
- Support Email Operations team in creating campaigns, including email building and journey setup
- Utilize data for customer base segmentation and targeted email campaigns
- Define campaign requirements and align with email channel methodologies
- Define data needs and work with operations and data engineering teams
- Develop strategies to enhance email journey performance
- Ensure accuracy and quality of email campaigns before deployment
- Document campaigns and processes
- Report on email campaign performance
- Maintain email templates and ensure consistent experience
- Manage end-to-end email operations process
Requirements For Email Operations Manager, Slack Marketing
- 5+ years of experience in email marketing or email operations roles
- 2+ years experience using Salesforce Marketing Cloud or similar tools
- Intermediate to advanced knowledge of SQL, HTML & CSS
- Experience working with multiple, cross-organizational stakeholders
- Knowledge of email performance metrics
- Experience creating and improving processes
- Experience using data to inform strategies
- Prior experience using Slack preferred
Jobs Related To Salesforce Email Operations Manager, Slack Marketing
