Engineering Manager
Description For Engineering Manager
Salesforce, the world's leading AI CRM company, is seeking an experienced Engineering Manager to join their Digital Success Engineering team. This strategic leadership role focuses on Technology Strategy & Innovation, Platform Governance, and AI-driven Engineering & Support Operations.
The position offers an exciting opportunity to work at the forefront of technological innovation, particularly with Salesforce's groundbreaking Agentforce suite of autonomous AI agents. The role combines technical leadership with strategic vision, requiring expertise in governance frameworks, compliance, and AI-powered automation.
The Digital Success Engineering team is a diverse, distributed group of software engineers, architects, and engineering managers who collaborate to create Unified Experiences for Salesforce Trailblazers. As customer zero, the team drives innovation by leveraging Salesforce technology to build efficient self-service experiences.
The ideal candidate will bring 10+ years of relevant experience, with deep knowledge of Salesforce architecture and proven expertise in managing engineering operations and global support teams. They will be responsible for developing governance frameworks, ensuring compliance with security and privacy requirements, and driving continuous innovation.
Key aspects of the role include:
- Leading governance and strategic innovation initiatives
- Managing global support operations and technical issue resolution
- Developing and implementing best practices and policies
- Driving continuous improvement and emerging technology adoption
- Collaborating with cross-functional teams and executive stakeholders
The position offers competitive compensation ranging from $155,400 to $233,200, depending on location, with opportunities available in major tech hubs across the United States. The role provides a unique opportunity to impact the direction of Salesforce's technical infrastructure while working with cutting-edge AI technology and enterprise solutions.
This is an ideal opportunity for a technical leader who is passionate about innovation, has strong strategic thinking abilities, and wants to make a significant impact at a company that believes in business as a platform for change. The role offers the chance to work with emerging technologies while shaping the future of customer relationship management and AI-driven solutions.
Responsibilities For Engineering Manager
- Develop and implement governance frameworks, policies, and best practices
- Ensure compliance with data security, privacy and legal requirements
- Establish technical governance standards
- Monitor platform health and security metrics
- Manage monthly/quarterly service metrics and incident reviews
- Lead support processes and develop playbooks
- Oversee technical issue resolution and maintain SLAs
- Maintain knowledge bases for issue management
- Collaborate with business stakeholders
- Lead POCs/Evaluations of new Industry trends and Agentforce features
- Drive continuous improvement initiatives
Requirements For Engineering Manager
- Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
- 10+ years experience in Salesforce Administration and cloud products
- Experience in Salesforce platform governance and engineering operations
- Strong understanding of Salesforce architecture, configuration and customization
- Excellent communication and collaboration skills
- Salesforce certifications are a plus
- Strategic problem solving and executive communication skills
- Experience with design thinking and innovation techniques
- Experience in emerging technology adoption and process improvements
- Market research and competitive analysis skills
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